Support
Talk to a person
Email info@feyrox.com. Feyrox is a small operation in Latvia — the person who answers is the person who builds these, so you won’t be passed around a call centre.
To get a useful answer in one round trip, include:
- Your order number, or the email address you ordered with.
- Your country, if it’s about delivery.
- A few photos, if it’s about a fault, a missing part or a return. Photos settle almost everything on the spot.
Where’s my order?
Orders leave Latvia within 2-4 business days. From there, expect roughly 5-14 business days inside Europe, or 3-5 business days by air to the US and Canada. You’ll get tracking as soon as the parcel is handed over.
If tracking hasn’t moved in several days, email us — that’s usually a scan that got missed rather than a lost parcel, but we’ll chase the carrier either way.
Shipping outside Europe and North America isn’t in the checkout yet. Email us your country and we’ll quote it.
Something arrived wrong or broken
Send photos and your order number and we’ll sort it — repair, replacement or refund. Every Titan1 carries a two-year guarantee of conformity, and that applies whether or not you’ve already used it. Full detail on the returns & warranty page.
Worth knowing before you write in: heat patina, colour change and soot are normal and permanent from the first fire. They’re what titanium does, not a defect.
I want to send it back
You have 14 days from delivery. Email us first with photos — we’ll confirm the return address and, if the stove has been fired, agree the deduction in writing before you spend anything on postage. The returns & warranty page explains how that’s calculated.
Spare parts and custom bundles
Bent a skewer, lost the tongs, want a second grate? Ask. We can usually supply individual parts, and we’re happy to put together a bundle that isn’t the standard one.
Your data
What we collect and how long we keep it is set out in the privacy policy. To get a copy of your data or have it deleted, email us.